Subscriptions

Clicking View for a subscription on the transactions list opens subscription details page. Access: admins and owners only.

Subscription statuses

Active - regular billing after any trial. Trial (TRIAL) - promotional trial period from offer settings (trialAccess); billing amounts follow the trial rules until the window ends, then typically Active. Past due (PAST_DUE). Paused (PAUSED). Cancellation (PENDING_CANCELLATION). Canceled (CANCELLED). Expired (EXPIRED). Suspended (SUSPENDED). Completed (COMPLETED).

Subscription details

Top: Back, title (offer name), status tag. Stats cards: payment count (or used entries / limit), total revenue, successful payments. Subscription info: ID, offer ID, title, amounts, method, interval, customer email and name, org, earliest cancellation date (if lock set), end date. Payment: start date, last payment, next payment. Payment history - table; View (payment details).

Canceling subscription

Cancel subscription at bottom. Confirmation and effect (cancel at period end) same as in customer portal - see Customer portal. If offer has cancellation lock the button may be disabled with tooltip and date. Cannot cancel when there is a pending payment - you see the appropriate message.

Subscription details (View)

Details show: subscription id, linked offer (qrId, title), customer, status, BLIK model, frequency, amounts in offer currency, next payment date, cycle history and linked payments. For PAST_DUE subscriptions failed attempts and retry count are visible.

Merchant actions (when available)

  • Cancel subscription - respects offer cancellation lock (min period).
  • Pause / resume - when product allows.
  • Change amount (M/O models) - next cycle at new amount; customer may need bank confirmation.
  • View customer - shortcut to Customers record.

Search and filters

Search covers subscription id, offer title, customer email. Filters: status (Active, Trial, Past due, Cancelled…), created date range, payment method. KPI cards above the table aggregate active subscriptions and MRR in organization reporting currency.

Full status list

ACTIVE, TRIAL, PAST_DUE, PAUSED, PENDING_CANCELLATION, CANCELLED, EXPIRED, SUSPENDED, COMPLETED - see overview for meanings.

Sandbox simulation clock

Test environment may expose recurring time simulation on subscription details to trigger next cycles without waiting real time.

Subscriptions | Zevio